Akixi Reporting Portal

Akixi Reporting Portal

This guide details the Akixi reporting options.

Overview

The Akixi reporting portal is displayed by left-clicking the "Reporting" link found at the top of most pages once one has signed in. The portal is where reports are displayed when running them in the telephony environment. 

Report List

Legend
Name
Description
1
The report list section details all of the reports which are available to run. This entire area can be collapsed / expanded by clicking the button at the top right of this panel.

The "My Reports" section will allow one to run any report simply by clicking on it, where it will then appear in the main report area (3) and also in the Active Report Tabs (2).
2
Active Report Tabs
This section shows the reports which are currently running. One can click to-and-fro any running report. If one has any custom attributes active on the report, they can be displayed by hovering over the tab of that specific report.
3
Active Report Area
This is the main body of the reporting portal, which displays all the statistics of the report one currently has selected in the "Active Reports" tab (2).

If there are no reports currently open, this area will be empty.
4
Report Toolbar
This allows one to perform actions on the currently displayed report:
Change Report - Click this to modify the active report.
Print Report - This activates the print menu, which will allow one to access a more printer-friendly version of the active report.
Snapshot Report - Displays a frozen image of the current report in a new browser window.
Export Report - This will allow one to dump the current report to a CSV (comma separated) format file, which can then be imported into spreadsheets.

  X   Device Filter - This allows one to quickly filter the active report by an extension / hunt group / call center. One can select one device only, or multiple by checking the tick-box next  to every device.
Refresh Report - This will instruct Akixi to "re-draw" the currently active report.
Tile Arrangement - This is only available when in the "Desktop Wallboard" report and will allow one to change the placement and appearance of this report.
Report Type View - This is displayed for all reports except the "Desktop Wallboard". This will allow one to change the way the information is presented, for example viewing phone status's as a grid rather than list.
Date/Time Filter - Allows one to quickly filter the report based on any given time parameter, either absolute (i.e 16th, June, before 9am) or relative (yesterday, last week).
Close Report - This will remove a report from the "Active Reports" tab. The report will still be displayed in the "Report List" (1)
5
Clickable Column Headers
Most reports can be sorted, exceptions being "ACD Activity Log", "Historic Call List" and the "Desktop Wallboard".

 - Indicates the field is currently sorted in an ascending order
 - Indicates the fiels is currently sorted in a descending order.
6
Call Control Toolbar
Buttons
If the account is associated with a telephone, one can use this bar to make new calls, put active calls on hold and terminate an active call.

If there is no space, the extra buttons will be hidden - but they can be expanded by clicking the  icon.
7
Add Report Button
Click this button to add a new report.
8
Change Report
This button is enabled when only one report is checked from the Report List. This will allow one to modify the selected report.
9 Delete Report(s) button
Use this to delete any checked reports. They will be permanently deleted. 

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